Refund & Cancellation Policy

Subscription cancellation within 24 hours

Any subscription-based service may be cancelled within 24 hours of purchase for a full refund. Requests must be sent in writing to info@omfinitive.com from the email address associated with the order.

No refund after 24 hours

Once 24 hours have passed from the time of purchase, subscription fees are non-refundable for the remainder of the billing term. You may cancel at any time to prevent the next renewal, and the service continues until the end of the paid period.

Domains, hosting and SSL are non-refundable

Domain registrations, domain renewals, hosting plans and SSL certificates are prepaid to third-party registrars and providers and cannot be reversed once issued. These items are therefore strictly non-refundable regardless of when the cancellation request is made.

Project-based work

For design, development and creative projects, the advance payment covers requirement study, planning and resources reserved for your project and is non-refundable once work has commenced. If you cancel mid-project, you are billed for the work completed to that date and any remaining balance is refunded.

Marketing retainers

SEO, social media, content and PPC management retainers are billed monthly in advance. Cancellation requires fifteen days' written notice before the next billing date. Fees already invoiced for a month in progress are not refundable because resources and third-party costs are committed at the start of each cycle. Advertising spend paid directly to platforms such as Google or Meta is governed by those platforms' own policies.

How to request a cancellation or refund

Follow these steps and we will process eligible requests promptly.

• Email info@omfinitive.com with your invoice number and the service concerned.
• State the reason for cancellation so we can attempt to resolve any issue first.
• Eligible refunds are approved or declined in writing within 7 working days.
• Approved refunds are credited to the original payment method within 10 to 15 working days.

Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Most disputes are misunderstandings we can resolve directly. Accounts subject to an unresolved chargeback may have services suspended until the matter is settled.

Questions

If anything in this policy is unclear, call +91 9979 45 7999 or email info@omfinitive.com before making a purchase and we will confirm the position in writing.